Delivery Information

Introduction

In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website, by telephone or email.

This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

Free delivery

We offer free next day delivery to all mainland UK addresses on all orders over £80.00 (excluding VAT).

All other orders will be subject to delivery charges.

Geographical limitations

We will usually be able to deliver to the following countries and territories: United Kingdom, Austria, Belgium, Canada, Channel Islands, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Isle of Wight, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the USA.

We may from time to time agree to deliver products to other countries and territories.

Delivery methods and periods

The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

  • UK – Next Working Day – 1 working day.
  • UK – Royal Mail 1st Class – 1 to 2 working days.
  • UK – Royal Mail 2nd Class – 2 to 5 working days.
  • Northern Ireland – 1 to 2 working days.
  • Delivery times outside the UK mainland vary by country but are normally delivered within 2 to 7 working days.

If you place your order by 12:00pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 12:00pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

The delivery periods set out in this section are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed because of fraud screening checks, we will notify you.

Delivery charges

Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order

Delivery tracking

Delivery tracking is available in respect of most orders for our products.

Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

Additional deliveries

If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

Collection

If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

Delivery problems

If any issues arise regarding a delivery, please reach out to us through the contact information provided on our website or other means of notification.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed;
  • if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
  • if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Customs and Import charges

Customs and import fees are settled upon the order’s arrival in its destination country. The recipient bears the responsibility for these charges, which might be inevitable.
As we lack authority over these fees, we cannot cover them and, regrettably, cannot provide an estimate of their amount. To ascertain these expenses, we recommend contacting your local customs office, as they should be able to assist you in this matter.